Customer Service

Ordering
How to Order:
There are two easy ways to place your order: either online or by calling us toll-free
at 800-908-4238 (toll-free, U.S. only).

Ordering from haircaredownthere.com is fast, convenient and most importantly, secure. As you browse though our Web site and see which product(s) you wish to purchase, simply follow the easy instructions on screen. We will send you a confirmation email as soon as your order is placed. Remember, shopping online at haircaredownthere.com is extremely safe. For more information on secure transactions, please read our Security Statement.

We at HCDT want you to feel 100% comfortable. If for any reason you do not want to place your order over the Internet, please feel free to call the following telephone number to place your order: 800-908-4238 (toll-free, U.S. only). You will speak directly to a customer service representative.
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Sales Tax:
All orders will be charged the appropriate state sales tax, based on the shipping address. The applicable sales tax charges will be listed during the shopping cart checkout process.
If you have questions about sales tax, please email us at info@haircaredownthere or call our toll-free customer service line at 800-908-4238.
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Payment Options:
HCDT accepts the following credit cards: Visa, Mastercard, Discover and American Express. You may also call customer service at 800-908-4238 (toll-free, U.S. only) to place your order.
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Order Changes:
Should you have the need to make a change on a previously placed order, please call the following toll-free number to speak to one of our customer service representatives:
800-908-4238. You will be assisted in a timely manner.
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International Shipping:
We currently ship international orders to Canada, Mexico, United Kingdom, Germany, France, Denmark, Norway, Italy, Switzerland, Sweden, Spain, New Zealand, Puerto Rico, South Africa, Taiwan, Hong Kong, Australia, New Zealand and Japan. For shipping costs to Canada, please scroll down to the Shipping and Delivery section. Duty and customs clearance charges—in the country of final destination—are the customer’s responsibility.

Shipping Costs for the Bikini Shaving Solution, Bikini Shaving Kit and Ultimate Shaving Kit are as follows:
 

Location	Bikini Shaving Solution	Individual Formula(s) (1 or 2)	Bikini Shaving Kit	Ultimate Shaving Kit
Mexico, Puerto Rico	$25	$20	$25	$30
UK, France, Germany, Denmark, Norway, Sweden, Italy, Switzerland, Spain, South Africa	$30	$25	$30	$35
Japan, Hong Kong, Australia, Taiwan, New Zealand	$35	$30	$35	$40

All International orders are shipped via U.S. Postal Service Global Priority Mail. Please allow an extra 5 business days for delivery. No tracking is available - but all orders are insured.

If you have any questions about shipping to countries other than those listed above, please email us at shipping@haircaredownthere.com. Your question(s) will be answered promptly.
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Sending a Gift:
Need help finding the perfect gift for that special someone (something she probably wouldn’t buy on her own…but would love to have)? Look no further. For a few extra dollars, we will send the kit directly to the lucky recipient wrapped in our signature silver fabric and accented with a tasseled cord. You may also send a gift message that is printed on a separate card. The gift recipient does not receive any cost information on their packing slip. To take advantage of this convenient “gift sending” option, simply fill in the name and address of the recipient when ordering online, or let us know when you phone in your order. For additional details, call and speak with one of our Customer Service representatives at 800-908-4238.
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Billing Policy:
Once we receive your order and we have verified payment on your credit card, we will ship your product(s). Delays can occur; however, we make every effort to ensure the accuracy and timeliness of all orders. Usually your order will be shipped within two business days, but we allow 30 days from when your charge is verified. If we are unable to ship your order within 30 days from verifying payment, we will send you a delay notification explaining the cause of delay and indicate the newly proposed ship date. If we are not able to ship the product within 60 days after verifying payment, you will be sent a final postcard indicating the expected ship date. You will be given the option of reconfirming your order by mailing in the reply postcard. Failure to return the card within 30 days results in the cancellation of your purchase. Again, normally all orders are shipped within 48 hours of verifying your payment.
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Product Question(s):
If you have any questions/comments about our products, please email product@haircaredownthere.com. Your question(s) will be answered promptly.
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Shipping and Returns
Shipping and Delivery:
All of our orders shipped within the continental U.S. are shipped by UPS. UPS ground is considered regular shipping (the least expensive). You can expect delivery of your order within 7 to 10 days after your order is confirmed. For information on tracking an order, please scroll down to the Order Tracking Section.

If you would like your shipment to arrive 2nd day or overnight, the following rate chart applies. For information on International Shipping, besides Canada, please scroll up to the International Shipping section.

Order Deadlines
All 2nd Day and Overnight orders received by noon (12 p.m.) Pacific time on a regular business day will be shipped the same business day. All 2nd Day and Overnight orders received after noon (12 p.m.) Pacific time will be shipped the next business day. All orders received after noon (12 p.m.) Pacific time on Friday will be shipped on Monday, unless that Monday is a legal Holiday, in which case it will be shipped the next business day.
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Bikini Shaving Kit

Location	Regular Ground	2nd Day	Overnight
Continental U.S.	$8	$18	$36
Alaska, Hawaii (Honolulu)	$12*	$26	$40
Hawaii (Outside Honolulu)	$12*	$35	$45
Canada	$18*	$40*	$45*

Ultimate Shaving Kit
 

Location	Regular Ground	2nd Day	Overnight
Continental U.S.	$9	$22	$45
Alaska, Hawaii (Honolulu)	$16*	$25	$40
Hawaii (Outside Honolulu)	$16*	$40	$55
Canada	$18*	$50*	$57*

* These Alaska, Hawaii and Canadian orders are shipped U.S. Postal Service Priority Mail. No tracking is available on U.S. Postal Service delivered orders. All other orders are shipped via UPS.

ATTENTION CANADIAN CUSTOMERS: The Canadian government will add approximately 20 Canadian dollars to your order in the form of import taxes and duty. In order to keep these costs as low as possible, we have shipped your order through the U.S. and Canadian postal services. You will get a notice from the Canadian postal service to retrieve your package at your local post office and to pay your taxes and duty.

Bikini Shaving Solution

Individual Formula(s) (1 or 2 formulas)

* These Alaska, Hawaii and Canadian orders are shipped U.S. Postal Service Priority Mail. No tracking is available on U.S. Postal Service delivered orders. All other orders are shipped via UPS.

For information on shipping costs on orders totaling $200 or more—shipped to only one location—please call customer service at 800-908-4238.
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Returning an Order:
With HCDT your satisfaction is always 100% guaranteed! In the unlikely event you are not completely satisfied with your HCDT purchase, simply return it within 60 days for a full refund (shipping costs excluded). To return a purchase, please follow these simple instructions:

1. Complete the return form that was included with your order (it is required that you include a reason for your return).

2. Pack your merchandise in the original shipping box for perfect fit.

3. Make sure all components of the original package are sent back even if used—we can only accept returns that have all the product(s) that were sent to you.

4. Use the carrier of your choice: FedEx, USPS, UPS or Parcel Post. Please insure the package for the value of the contents.

Once we receive your package, your credit card account will be credited for the full purchase price. If you are returning a gift, please include the name of the purchaser. We can only refund his/her credit card. You will be notified via email once your return has been processed. Please note that your financial institution can take up to seven business days to reflect this transaction. If you have any questions about our return policy, we recommend contacting one of our customer service representatives at 800-908-4238.
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Exchanging an Order:
We make every effort to ensure that your order is delivered in perfect condition. At HCDT we take each customer's satisfaction very seriously. Therefore, in the unlikely event that a product is delivered damaged, please write to us at info@haircaredownthere.com Or call 800-908-4238 and report the problem. We will ship a replacement item as soon as possible.
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Order Tracking:
Once your order has been shipped, you will receive an email with your UPS tracking number. After receiving your order, you can check its status at any time by logging on to www.ups.com/tracking/tracking.html.* If you have additional questions about the status of your order, we recommend that you contact one of our customer service representatives
at 800-908-4238.
* Regular orders to Alaska and Hawaii are shipped U.S. mail and arrive with a delivery verification ( you cannot check the tracking status) .
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My Account
Modify Password and Personal Profile:
You may view or update your personal profile—including your address, telephone number, email or your privacy options—at any time from the Sign In section of the site (easily accessible from the navigation bar or you can click here to be taken directly to the customer sign-in page).
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Email a Question:
If you have questions about our web site, products, prices, policies or procedures that are not answered by any of the topics on this page, please email us at info@haircaredownthere.com.
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Security and Privacy
Privacy Policy Terms and Conditions:
HCDT is committed to protecting customer privacy. Click here for more information.
All purchases from HCDT are subject to terms and conditions. Your order submission will signify acceptance of these conditions. Click here to read all the Sales Terms and Conditions. Online shopping with HCDT is extremely safe. Click here to read our Security Statement.
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About HCDT
About Us:
Click here to learn all about our company.
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Contact Us:
Your comments, thoughts, suggestions and feedback about our web site, products and overall shopping experience are very important to the HCDT staff. So email us at info@haircaredownthere — we’d love to hear from you!
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Media Requests:
Please send all media requests to prrequest@haircaredownthere.com.
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Affiliate Request:
The HCDT affiliate program provides the opportunity to offer new and innovative female grooming products on your web site. But how will you benefit? If you place a link to Hair Care Down There on your website, you can earn 5% on all sales that come from your site. To learn more about our affiliate program, direct all inquiries to affiliate@haircaredownthere.com.
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Investment Opportunities:
If you would like to learn more about investing in this high growth and innovative company, please email us at investment@haircaredownthere.com.
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Our Promise To You—Satisfaction:
At HCDT your satisfaction is always 100% guaranteed. We are sure you’ll love our products; however, if for some reason you are not fully satisfied, please return the product(s) to us within 60 days for a full refund.
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