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I. Privacy Policy

II. Security Statement


Privacy Policy
We Promise
Thank you for visiting haircaredownthere.com (“HCDT™”). We want your shopping experience to be as enjoyable and stress-free as possible; therefore, we have instituted policies that are intended to ensure that your personal information and privacy are handled in a safe, respectful and responsible manner. Also, be assured that we have significant security measures in place to prevent the loss, misuse and/or alteration of the information with which you have trusted us.

Your End Of It
By visiting and shopping from our website, you are accepting the practices described below and the Terms and Conditions of Use. This Privacy Policy describes the information that we collect from our visitors. The policy also describes the information we collect about recipients of our products or communication initiated by our visitors that may be needed to complete the delivery process. If we make changes to our Privacy Policy, we will let you know by posting the updated policy here on our web site, via e-mail or by U.S. mail. We will notify you of such changes before using information in a way not previously disclosed in our Privacy Policy. This policy was last updated on April 2, 2003.

The How And Why Of Gathering Your Info
You provide us with information by visiting and exploring our web site, adding products to your basket and by making purchases. Should you purchase one of our products, you will be required to provide us with your name, address, phone number, e-mail address and credit card information. If you are purchasing a gift, you will be asked to submit the name, address, phone number, and e-mail of the person for whom your purchase is to be shipped. We store this information and use it to give you great customer service, respond to your questions/requests, process your orders and most importantly, communicate with you. This information is also used to improve our web site by making your shopping experience as accurate and precise as possible.

When you register with us—either by creating a new account or buying your first product from us—we will ask you to create a user name and to choose a password. From then on, the information in your account is only available to you by signing in and providing the correct user name and password. We store this data so that you can quickly see and understand all of your account information and easily make a purchase. From time to time, we may ask you for additional information when you make a purchase or visit our website. However, answering these additional questions will be entirely your choice. Your answers will assist us in improving your shopping experience.

The “I’d Rather Not” Section
When you register for the first time, you will have two options. Your first option is to receive periodic communication from us. We are always on the lookout for cutting-edge ideas about our favorite topic and for interesting ways to improve our Hair Care Down There product line—and we want to pass along this knowledge to our loyal customers. Therefore, we might send out an e-mail when we have developed a new product. The second option is to receive information from friends of HCDT™. We, like you, hate receiving e-mail and direct mail from companies selling online diplomas or credit cards, but since we have been tackling this Hair Care Down There topic for a while, we have met some pretty interesting individuals and companies that are as innovative and cutting-edge as HCDT™. This second option will allow you to receive occasional communication from these friends of ours. You can refuse either of these options when you first register or at any time by logging on to our website and going to your personal account. You can also decline or change these options by sending us an e-mail, a letter or calling our customer service team. You can find out where and how to contact on our Contact Us page.

Other Stuff About How HCDT™ Gathers Information
Sometimes you will communicate with us directly via e-mail, U.S. mail, fax or by calling one of our customer service representatives. We welcome and greatly appreciate all of your feedback and suggestions. We also allow our visitors to share in the fun of HCDT™ by sending friends an e-mail (or other communication) through our website. We store the information—such as e-mail addresses—that is shared by the requestor or information about the recipient of the communication. This information helps us spread the word about HCDT™ and our unique products.

We also have access to additional information relating to your visits to our web site. For instance, if we find that a particular article in our magazine is viewed by a lot of people, we will leave it up on the web site for a longer period of time than an article that isn’t viewed at all. Examples of the type of data—that we collect and analyze—include the Internet Protocol (IP) address (how you are connected to the Internet) and other information such as how you got to our web site and from where (search engines, etc.). When we send out e-mail communications—depending on the Internet/e-mail provider you use—we get responses that let us know that your e-mail has been delivered and/or opened.

From time to time, we may update the information that we have gathered with information from outside sources. (An example would be making sure that we have current physical addresses so that a package or gift gets delivered to the right place.) We may compare information such as e-mail or U.S. mail addresses to information that we may receive from third parties to avoid any duplications and/or discrepancies.

Cookies
Like almost all ecommerce web sites, HCDT™ may use a feature of your web browser called a “cookie” to assign a unique identification to your computer. Cookies are small bits of information that are stored by your web browser on your computer’s hard drive. We use cookies to help keep track of what is in your shopping basket. Cookies also help us determine whether you came to HCDT™ from a particular Internet web site. You can always turn your cookies off in the options screen of your web browser. We can’t—and even if we could, we wouldn’t—use cookies to retrieve personal information from your computer that you did not knowingly and voluntarily provide to us.

Sharing Data
We may share information about you or visitors to our web site—on a limited basis—with other companies and legal authorities when appropriate.

As mentioned earlier in this policy, we may share your U.S. mail or e-mail address—but never telephone number or credit card information—with other companies that we support…companies that share our same customer-centric philosophy. You always have the option to stop receiving these communications when you first register, or at any time afterward by changing your personal account or by contacting us through one of the methods listed on our Contact Us page.

When required, we will release information to comply with the law and/or to protect the rights and property of HCDT™, our visitors and others. We reserve the right to share information with legal authorities and other companies to protect you and ourselves from fraud and also to reduce credit risk.

Yahoo!
We are proud to have Yahoo! Store as a partner. Yahoo! is both a pioneer and leader in ecommerce. The commerce portion of our website is driven by Yahoo! store. You can read more about their policies here.

More Questions
If you would like more information on exactly how we protect your privacy and information you can also read our Security Statement or reach us through any method listed on our Contact Us page.


Security Statement
Safe Shopping Guarantee
Thanks to our ultra-secure servers (and those of Yahoo!) and all the careful measures that both we and Yahoo! take to protect your information, we can guarantee that every transaction you make on haircaredownthere.com (“HCDT™”) is 100% safe. In the unlikely event that unauthorized charges are made to your credit card at HCDT™ – you won’t pay a penny! In fact, it is safe to say that your information is much safer here than at the mall – and you don’t have to find a place to park.

How It Is Done
If you haven’t read our Privacy Policy, you may want to take a look at that. The Privacy Policy outlines what information we collect and store. Second, we place any sensitive data behind a security wall that ensures the data’s safety. For example, when you go to an area of our website that asks for credit card information you will notice that the website becomes secure.

Checking to Make Sure You Have a Secure Connection
The best way to make sure that you are in a secure area of our site is to look in the lower frame of your web browser to make sure you see a closed lock. If the little padlock symbol is closed - you are in a secure area. Additionally, whenever you are in a secure area of any website, the http: at the top of your browser window becomes https:. Thought you might like to know. When you are transmitting data across a secure area of our website – that means your information is being encrypted in a way that meets or exceeds industry standards. You wouldn’t be allowed to proceed to checkout unless your web browser is able to operate in conjunction with our secure server.

How This Makes It Secure
The most important way that a secure area makes your data safe is through encryption. This is done through a protocol called Secure Sockets Layer or SSL. It works with your web browser by encrypting the transmitted data in a way that makes it pretty much impossible for anyone to decode.

Yahoo!
We are proud to have Yahoo! Store as a partner. Yahoo! is both a pioneer and leader in ecommerce. They have been at this ecommerce thing for a while now (pretty much since the beginning). The commerce portion of our website is driven by Yahoo! store. You can read more about their security here.

Any More Questions?
If you have any more questions or would like information about how we manage information and security at HCDT™, please contact us through one of the methods at Contact Us.


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Questions? Contact us at [email protected] Or call us toll-free at 1-800-908-HCDT (4238)